Health and Wellbeing Qualifications Review

We are reviewing a suite of eight Health and Wellbeing qualifications

A comprehensive review

Toitū te Waiora is doing a comprehensive review of eight qualifications in 2024. As the qualification developer, we want to ensure the qualifications are fit-for-purpose for the sector – and that graduates can meet the requirements of the Health and Wellbeing workforce.   

Our engagement with our sector has highlighted the need to take a combined approach. Reviewing the qualifications together will ensure a big picture view and an aligned approach to the engagement process to address gaps in qualification pathways. 

Latest updates

A big thank you for completing our Health and Wellbeing Survey. We had a great response. There were 220 surveys completed, over 110 of you are wanting to participate in our consultation groups and 40 one on one kōrero sessions are underway.

This was the first phase of our Health and Wellbeing Qualifications Review and a vital opportunity for industry and providers to register your interest and tell us what you think about the current Health and Wellbeing qualifications and workforce.

What is next? 

The feedback we received is shaping the kōrero we are having. It all helps to make sure the Health and Wellbeing suite is fit for purpose for learners and the sector.

We are in the process of listening and you chose many ways to be involved in the mahi.

When we have all had a say and gathered all the insights, it will be time to consider what is working well now. Then we can see what changes need to be made and what opportunities there are for development.

Regular updates will be emailed to everyone who is involved. The one-on-one kōrero are happening in February and March but we are always open to a kōrero so let us know. When we finish these, we will start planning our consultation groups.

The consultation groups make sure there is representation and insights from across the sector. We will work together to identify any areas for improvement for qualifications and alongside industry to identify gaps in the workforce and priorities for the sector.

What you told us

We heard from sector peak bodies, industry, learners, assessors, education providers, service providers, service users, iwi, and other stakeholders.

Here is a breakdown of our survey respondents:


We heard some important insights. Here is a snapshot of what you told us:

  • The qualifications need more specific content for Pacific people and Māori, with accessible resources to enhance the learning experience.
  • We need qualifications with solid foundational knowledge, with opportunities for hands-on experience and recognition of lived experience.
  • Additional specialist strands could offer learners more flexibility and career pathways.
  • We need to integrate a person-centred approach into the learner journey.
  • The principles of Enabling Good Lives must be strongly embedded in the disability support space.
  • Improve clarity and consistency of qualification content.
  • Ensure qualification pathways align to workforce opportunities and roles.

This is just a high-level sample of some of the learnings and opportunities we are working through with our partners. The impressive response means we can take an informed approach backed by qualitative and quantitative methods.

We look forward to more kōrero and hui to help steer our delivery.

Health and Wellbeing Survey Summary

We had a great response with over 200 representatives within sector peak bodies, industry, providers, iwi, and other stakeholders getting back to us. We have pulled together the highlights from all eight surveys to summarise what we heard. The following are those highlights.

Qualifications under review

  • New Zealand Certificate in Health and Wellbeing (Level 2) [Ref: 2469]
  • New Zealand Certificate in Health and Wellbeing (Level 3) with strands in Healthcare Assistance; Integrated Practice (Family and Whānau Harm); Newborn Hearing Screening; Orderly Services; Support Work; Vision Hearing Screening; and Whānau, Kin and Foster Care [Ref: 2470]
  • New Zealand Certificate in Health and Wellbeing (Peer Support) (Level 4) [Ref: 2989]
  • New Zealand Certificate in Health and Wellbeing (Primary Care Practice Assistance) (Level 4) [Ref: 2990]
  • New Zealand Certificate in Health and Wellbeing (Rehabilitation Support) (Level 4) with strands in Brain Injury, Spinal Cord Impairment, and Chronic Illness [Ref: 2991]
  • New Zealand Certificate in Health and Wellbeing (Social and Community Services) (Level 4) with strands in Community Health Work; Disability Support; Diversional Therapy; Mental Health and Addiction Support; and Whānau, Community and Social Services [Ref: 2992]
  • New Zealand Certificate in Health and Wellbeing (Advanced Care and Support) (Level 4) [Ref: 4108]
  • New Zealand Certificate in Public Health and Health Promotion (Level 5) [Ref: 1865] 

Working collaboratively  

We still need your support. 

Guidance from sector stakeholders, providers, Māori, and other groups like Pacific and tangata whaikaha, is crucial. By reviewing these qualifications together and working closely with the sector, we aim to ensure any changes address gaps in the pathways and provide scaffolded learning opportunities.  

We want to make sure we include the voice of sector, industry, learners, providers, iwi and other key stakeholders in the review. There are a few ways you can participate: 

  • Receive project updates 
  • Join a consultation, or  
  • Have a one-on-one kōrero with our team 

Consultation groups will ensure we have representation and insight across different specialist areas of the sector. Current providers will work with us to identify any areas for improvement for qualifications and we will also work alongside industry to identify gaps in the workforce and priorities for the sector. 

More information

Contact the team on [email protected] 

For information on how we are engaging with Māori and Pacific contact Wayne or Maikali on: